Privacy Policy
Last updated 9 November 2026
BIOFM-SFA (the admin dashboard at biofmsfa.com and the "BIOFM SFA" mobile app) is a private internal system operated by BIO FM in the United Arab Emirates for its own sales team. It is not offered to the public, and accounts are created only by BIO FM.
What we collect
- Staff details: name, work email, phone, employee code and role of authorised staff.
- Visit reports: the doctor or pharmacy visited, products discussed, samples given and notes written by the representative.
- Location: one GPS position, its accuracy and a timestamp, captured only when a representative opens or submits a visit report, to confirm the visit took place at the client. The app does not track location in the background or between visits.
- Device: a device name for each signed-in phone or tablet, so access can be revoked if a device is lost.
The app does not access contacts, photos, the camera or the microphone, and contains no advertising or analytics trackers.
Why
To verify field visits, plan visit schedules and territories, track sample stock and produce internal performance reports for BIO FM management.
Storage on the device
To work without internet, the app keeps the representative's client list and recent visits on the device. Visits recorded offline are uploaded automatically once a connection is available. Signing out removes the cached data; visits not yet uploaded are kept until they are sent, so no work is lost.
Sharing
Data is not sold or shared with third parties for their own purposes. It is stored on BIO FM's hosting provider. Map tiles and place search are loaded from public map services, which receive only the map area being viewed. If optional AI features are enabled by BIO FM in future, report text may be processed by the configured AI provider solely to produce internal summaries.
Retention and your rights
Data is kept for as long as needed for business and legal purposes, in line with UAE law. Staff may ask to access or correct their data by contacting BIO FM management.